The DU Lounge
Related: Culture Forums, Support ForumsStrange email from B.o.A. All my cards are "locked" including the bank's debit card.
So I get an email saying "Card locked: Transaction could not be processed.."
The transaction in question was a draft payment to AFFIRM.COM.
AFFIRM is one of several companies that finance a purchase over a period of time.
The problem is, I haven't bought anything large enough to put on a payment plan and I never applied for credit to this company.
DBoon
(25,166 posts)Call the bank's customer support number listed on your card and try to talk to a human being.
DO NOT call the number provided in the email.
niyad
(134,131 posts)Norrrm
(5,655 posts)Call the phone # that's on the back of your actual card.
Do NOT use the phone number or email or whatever contact info from the email.
OAITW r.2.0
(32,677 posts)If you can, the email is a scam.
JoseBalow
(9,752 posts)
NoRethugFriends
(3,787 posts)Skittles
(172,996 posts)RockRaven
(19,778 posts)any links they contain.
If you consider it necessary to contact your bank, do so through whatever routes/means you would normally use to initiate contact with them yourself -- not by responding to any supposed (and possibly fake) reaching out on their part.
mwmisses4289
(4,756 posts)I usually go in person to my bank to let them know I received this, can they help me with it. It almost always turns out to be a scam.
bamagal62
(4,560 posts)Emails often. Call the number on your card and see if there has been an attempted transaction. My guess is its just a scam email hoping youll click on something.