Oh, look, it's a bird! It's a plane! It's another scam!

[usonian]

1. Good that you caught it.

Today, I was notified that my cloud services may have expired (not saying which ones), an offer from "rare earth grounding sheets", a vacuum cleaner for choking hazards, luxury pillows from Hilton (if I wanted them, I'd just steal them, no?) and earlier, stuff "held up" at UPS, USPS, and customs.

Click on nothing in messages or email unless you are 100% sure of the sender, and most people don't know how to sniff that out (usually it's a bogus or faked sender ID) So do what you did. Go to the sender either physically, or to their website to check things out. There's always a chatbot/help line.

So far, I have gotten past chatbots with the word "HUMAN"
And most businesses and institutions have a call center somewhere in this world active 24 hours a day (the chatbot never sleeps, but is usually useless. I don't know if it escalates when you ask it if something you got is fraudulent)

Here are some good articles on email and message best practices (from the FTC)
How To Recognize and Avoid Phishing Scams
https://consumer.ftc.gov/articles/how-recognize-avoid-phishing-scams

And specifically for messages
How to Recognize and Report Spam Text Messages
https://consumer.ftc.gov/articles/how-recognize-report-spam-text-messages