Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

Latest Breaking News

Puppyjive

(786 posts)

5. Claims will not get processed

Reply to mdbl (Reply #4)

Sat Jul 12, 2025, 11:19 PM

Jul 12

This is the most ridiculous thing I have heard about social security. Taking agents away from claims processing to answer phones. They need to hire in office customer service agents who gradually move up to claims agents. Staffing field offices appropriately with the intent to promote will keep people working for the agency that is incredibly difficult to learn.

Edit history

Please sign in to view edit histories.

Recommendations

0 members have recommended this reply (displayed in chronological order):

6 replies

= new reply since forum marked as read

Highlight:

Social Security is rerouting staff to man the phone lines -- and hiding how long callers are waiting [View all] BumRushDaShow Jul 12 OP

sounds so......efficient Skittles Jul 12 #1

You can't fix SS if you keep trying to break it. The plan. twodogsbarking Jul 12 #2

They can always outsource the telephone answering FakeNoose Jul 12 #3

That means less appointment time at the field office mdbl Jul 12 #4

Claims will not get processed Puppyjive Jul 12 #5

Unfortunately federal workers have been treated so poorly and expendable mdbl Jul 13 #6