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Computer Help and Support

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ellenrr

(3,865 posts)
Tue Jan 17, 2017, 06:06 PM Jan 2017

Is this a scam, an identity theft, or phishing? [View all]

Today my computer suddenly froze. A message appears that Microsoft blocked my computer, that I am infected with a virus and spyware, that my personal info is compromised, and to call this # right away.
So I call the number and -- yes I am stupid - I let the guy take over my computer.
After 30 minutes of showing me how much was wrong with my computer, he tells me for $120.00 they would fix my computer.
I decline, and hang up.

Someone else tells me to unplug and plug in my computer.
I did, and my computer now appears to be acting normally.

So I wonder how much harm I am now open to.
I have changed credit card and bank account.
The company that wanted to sell me the $120.00 service contract is
https://www.sktechserve.com/technical-support/

My computer is a dell desk-top, OS is Microsoft XP.

Does anyone have any suggestions how I can protect myself?
I mean from identity theft.
Is it too late?

Thank you.

ellen

7 replies = new reply since forum marked as read
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All three. HubertHeaver Jan 2017 #1
I can't help you with the identity theft, but you must secure the computer! earthshine Jan 2017 #2
Yes it is a scam Egnever Jan 2017 #3
Don't call! It's Ransomware! frogmarch Jan 2017 #4
Yeah, unfortunately pretty bad canetoad Jan 2017 #5
Yep. Total BS. neeksgeek Jan 2017 #6
another related question ellenrr Jan 2017 #7
Latest Discussions»Help & Search»Computer Help and Support»Is this a scam, an identi...»Reply #0