About Robocalls...FTC Consumer Info..

[Stuart G]

Last edited Tue Nov 6, 2018, 05:45 PM - Edit history (2)

What's the Reason for the Spike in Robocalls?

Technology is the answer. Companies are using autodialers that can send out thousands of phone calls every minute for an incredibly low cost. The companies that use this technology don't bother to screen for numbers on the national Do Not Call Registry. If a company doesn't care about obeying the law, you can be sure they're trying to scam you.

What's the FTC Doing About Robocalls?

During the last few years, the FTC has stopped billions of robocalls that offer everything from fraudulent credit card services and so-called auto warranty protection to home security systems and grant procurement programs. Tracing these calls is a tough job:

Many different companies use the same or very similar recorded messages.

Robocallers fake the caller ID information that you see on your phone. That's called caller ID spoofing — and new technology makes it very easy to do. In some cases, the fraudulent telemarketer may want you to think the call is from your bank, or another entity you've done business with. Sometimes, the telephone number may show up as "unknown" or "123456789." Other times, the number is a real one belonging to someone who has no idea his or her number is being misused.

Robocallers often place the calls through internet technology that hides their location.

What's the FTC Doing About Robocalls?

During the last few years, the FTC has stopped billions of robocalls that offer everything from fraudulent credit card services and so-called auto warranty protection to home security systems and grant procurement programs. Tracing these calls is a tough job:

Many different companies use the same or very similar recorded messages.

Robocallers fake the caller ID information that you see on your phone. That's called caller ID spoofing — and new technology makes it very easy to do. In some cases, the fraudulent telemarketer may want you to think the call is from your bank, or another entity you've done business with. Sometimes, the telephone number may show up as "unknown" or "123456789." Other times, the number is a real one belonging to someone who has no idea his or her number is being misused.

Robocallers often place the calls through internet technology that hides their location.

What Should You Do If You Get a Robocall?

If you get a robocall:
•Hang up the phone. Don't press 1 to speak to a live operator and don't press any other number to get your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
•Consider contacting your phone provider and asking them to block the number, and whether they charge for that service. Remember that telemarketers change Caller ID information easily and often, so it might not be worth paying a fee to block a number that will change.
•Report your experience to the FTC online at or by calling 1-888-382-1222.